Refund and Returns Policy

Effective Date: December 6, 2024

At Fralinova, customer satisfaction is our top priority. Our Refund and Returns Policy is designed to provide a clear and hassle-free process for returning or exchanging items purchased on our website, https://fralinova.net.

1. Eligibility for Returns

  • Returns are accepted within 30 days of delivery.
  • Items must be unused, in their original condition, and include all packaging and accessories.
  • Products on clearance or custom-made items may not qualify for returns unless defective.

2. How to Initiate a Return

Follow these steps to return an item:

  1. Contact our support team at [email protected] or call (212) 555-7890 with your order number and reason for return.
  2. Provide supporting documents, such as photos of the product (if defective).
  3. Await authorization and return shipping instructions from our team.

3. Refund Process

  • Refunds will be processed within 5-10 business days after we receive and inspect the returned item.
  • Refunds will be issued to the original payment method. If this is not possible, store credit may be provided.
  • Shipping fees and return shipping costs are non-refundable, except in cases where the return is due to our error.

4. Non-Returnable Items

  • Clearance or final-sale items
  • Custom-made products
  • Items not in their original condition or missing parts due to customer negligence

5. Damaged or Defective Products

If you receive a damaged or defective item:

  • Notify us within 7 days of receiving the product.
  • Submit photographic evidence of the defect.
  • We will offer a repair, replacement, or full refund, depending on the situation.

6. Order Cancellations

  • Orders can be canceled before shipment.
  • If the order has already been shipped, you may initiate a return once you receive the product.

7. Exchanges

  • Exchanges are available for eligible products, subject to availability. If the requested product is unavailable, a refund will be processed instead.

8. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a Fralinova error.
  • We recommend using a trackable shipping method and insuring high-value returns.

9. Updates to the Refund and Returns Policy

This policy may be revised periodically. Updates will be posted on our website, and major changes will be communicated to customers.

10. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

  • Email: [email protected]
  • Phone: (212) 555-7890
  • Address: 345 Innovation Avenue, New York, New York, United States